Quality Organisational Transformation

In order to survive and stay competitive organisations need to identify the internal and external forces that create the need for organisational change. They need to adapt effectively and efficiently to the continuous and complex demands of the situation. The purpose of this short course is to guide managers how transformation and change, and improved performance can be achieved through a clear understanding of behavioural, structural, and operations strategies, and leading a successful change programme.


Technology-Enhanced Distance Learning

Starting Date:

Every Month except December and January

Topic Lectures:

Online lectures of each topic

Course Duration:

6 Weeks on a part-time (online) basis


Learn More
  • Technology-Enhanced Distance Learning

    All short courses are completed individually through technology-enhanced distance learning. You do not need to attend any classes. You have access to your lecture videos and other material on a weekly basis, and all your assignments are submitted online.

  • Course Fee

    The fee is R 5, 900.00, which includes your online study material. Persons based outside South Africa can pay in US Dollars, Euros or GB Pounds. Payment of fees must be effected before access to the course.

  • Language Requirements


  • Course Availability

    Short courses are available internationally. A new cycle of short courses starts every first Monday of each month from February to November.

  • Learning Outcomes

    After completion of this short course, you will be able to:

    • Identify and critically discuss the barriers to strategy implementation and learning.
    • Discuss the transformational leadership processes of strategy focus and people focus, and the elements of organisational change.
    • Understand the basis of organisational performance and improvement as being structural, behavioural, and operational.
    • Define elements of a successful change management programme.
    • Distinguish between change management which deals with mobilising resources for transformation, and organisational climate which represents the atmosphere of the organisation.
    • Explain that a coordinated strategic change programme should be managed outside the constraining norms of an existing organisational culture.
    • Distinguish between external and internal forces that create the need for organisational transformation and change.
    • Understand the important link between organisational development and improvement.
    • Identify the early warning signs of organisational decline.
    • Demonstrate that organisational transformation and change, as well as improved performance are achieved through behavioural, structural, and operations strategies.
    • Demonstrate how to lead change and manage resistance to change.
    • Understand the characteristics of the three organisational improvement types: adaptive, innovative and radical.
    • Describe Lewin’s change model and the systems model for change.
    • Explain and apply Kotter’s eight steps for leading organisational change.
    • Understand and explain the reasons why employees resist change.
    • Identify alternative strategies for overcoming resistance to change.
    • Describe how to measure strategic benefits of change.
    • Demonstrate how to transform from a bureaucratic organisation to a knowledge-based learning organisation.
  • Assessment and Awarding of Certificates

    You will complete weekly online exercise assignments that combine to yield your final mark. The questions may involve multiple choice, a brief discussion of an important issue, or solving a short case study. Your final course mark will be based on the average of the weekly scores achieved. The final pass mark is 50%. A certificate is awarded upon successful completion of the course. Should you achieve a distinction (75% or higher), this will be so indicated on your certificate.

  • Entrance Requirements

    The course is open to anyone who is basically proficient in English and has internet access.

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What past students say about our courses

The MCom programme at Cranefield has fundamentally changed my outlook and made my service delivery and strategic focus more nuanced. The modules are the best strategic and business learning I have undertaken, vastly overtaking my previous studies both within and outside South Africa. I highly recommend Cranefield for every senior government official.

Neil Lewis

Senior Manager: Manufacturing, Engineering and Related Services SETA

I have definitely benefitted from my experience with Cranefield. When I completed the Post Graduate Diploma in Project Management, I was a Project Manager at a bank. The course matter delivered by Prof Steyn and his colleagues equipped me with the knowledge and confidence to move across industries and I am now privileged to be the Operations Director of an organization which is leader in transport infrastructure.

Chris Papas

Operations Manager